How the process works

The process for resolving your dispute depends on the type of claim that is in dispute.

The Registrar will refer claims for permanent impairment, where the only issue in dispute is the degree of permanent impairment, directly to an Approved Medical Specialist for medical assessment, following the period for any reply to the application to be lodged.  You will be notified of the details of the medical assessment appointment.

Most other claims, such as weekly benefits compensation, medical expenses, or where liability is disputed in relation to a claim for permanent impairment, will be referred to an What is an Arbitrator.

A simple guide to how the process works is shown below:




If your dispute is referred  to an Arbitrator, it will involve a Teleconference and if does not settle, may involve a Conciliation-ConferenceArbitration-hearing.

Arbitrators are trained to conduct Commission proceedings in a way that is fair to all parties.  At every stage of the process, Arbitrators encourage and assist parties to resolve their dispute.  However if parties fail to resolve their dispute, the Arbitrator will determine the dispute.

If you would like more information, please download our guideline Guidelines.

Parties are encouraged to settle their dispute at any time during the process.